Shipping policy

Delivery
The company will to the best of its ability comply with the customer’s instructions concerning the dates of delivery of the goods but it shall not be held responsible for failure to comply with such instructions and without prejudice to the generality of the foregoing shall not be responsible for delays arising from industrial disputes, fires, breakdown of machinery or shortage of material or labour, or from any other circumstance beyond the company’s control.

Dispatch
The goods will be dispatched at the customer’s risk. Carriage is payable by the customer for delivery of the goods.Without any additional cost to the customer, the company reserves the right to effect dispatch from any place other than that specified in any contract or agreement.

Claims and Online Selling
In the event of missing goods, short delivery or damage, the company can only investigate the circumstances if:
(a) in the case of damage the customer notifies the carrier and the company of the damage immediately upon receipt of the damaged goods, such notice to be in writing and clearly identifying such goods.
(b) in the case of non-receipt or short delivery, the customer informs the company in writing of non-receipt or short delivery. Such notice clearly identifying the goods shall be sent within fourteen days of dispatch.
(c) In the case of non-compliance with these conditions, delivery is to be deemed to have been accepted by the customer.